ChartSquad Personal Health Record

ChartSquad
Log In
Sign Up

FAQs

Many of our Frequently Asked Questions have answers below. If there is anything specific you would like to know, we welcome you to contact us here.

What is ChartSquad?
ChartSquad is a service that allows patients to create a Personal Health Record (PHR).

  • Every patient has a legal right to obtain timely access to their Personal Health Information (PHI) – and ChartSquad helps you exercise this right.
  • Every patient is entitled to obtain PHI without being over-charged by companies seeking to profit from timely and important health information needs.
  • ChartSquad cuts through impediments that delay your federally granted civil right of access.
ChartSquad is NOT a medical records retrieval service. ChartSquad is a Personal Health Record (PHR). We empower patients to exercise their legal right to request and manage their medical records.
Our nationwide average turnaround is 15 days. Your result may vary, contact us, we’re happy to help expedite!
Nothing! ChartSquad offers a Personal Health Record (PHR) account to patients across the nation at absolutely no cost. We encourage patients to take control of their healthcare records without adding any financial burden. No joining fee, no monthly membership fees, no contract, no obligation.
ChartSquad maintains an average national provider fee of $6.50 or less, per request. We work hard to eliminate or reduce all provider fees in accordance with federal law, and every request will vary based on the provider’s willingness to comply with federal law.
If we identify a provider is not complying, we will notify you directly. Should the provider refuse to comply, we will provide you with the option to file a complaint with the Office for Civil Rights (OCR) who will follow up with you directly.

1 ChartSquad has no affiliation with the OCR, a government agency assigned to respond to potential violations of HIPAA.
Refusing to allow patients legal access to their Protected Health Information (PHI) is a violation of federal law, and ChartSquad works with the enforcement bodies directly at your request, to resolve any such violation and deliver the requested records.
Absolutely! As ChartSquad sorts through the legal jargon for you, we keep our patients informed throughout to sustain clear communication and transparency.

All calls, written correspondence, and work completed on your behalf is tracked and viewable in your PHR.
ChartSquad has no limitations or agreements with medical providers. ChartSquad is for the patient! You can obtain records from any medical provider in the United States.
ChartSquad operates under U.S. Federal Civil Right of Access Laws. We service patients in all US States and Territories.
ChartSquad is a paperless solution that hosts a secure personal health record through which you submit requests – then store, track, manage, and share any records we deliver, as well as those you may choose to upload.

ChartSquad always delivers your records electronically to your secure account.
ChartSquad provides unlimited access to your private account with no size or storage limitations and allows you to access records anytime from any internet-connected device.
ChartSquad operates with the highest level of privacy and security – allowing users exclusive access to their accounts. We empower users with the ability to control access to each record on file.
ChartSquad enables you with the ability to securely share your records with anyone you choose, for any reason you choose. They are your records and you maintain control of them.
ChartSquad will never email you records outside of our secure portal. This is to maintain strict privacy and security policies required by federal law. You must always access your records by logging into your secure account.